At La Martinera Rent Home, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, use our services, or interact with us.

1. Who We Are: La Martinera Rent Home is a tourism operator specializing in short-term vacation rentals. Our National Tourism Registry (RNT) is 50783.

2. Information We Collect: We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, physical address.
• Booking Details: Arrival and departure dates, number of guests, property preferences.
• Payment Information: (Though we typically use third-party payment processors, we may process partial payment details if required for booking confirmations or refunds. Full credit card details are usually handled securely by payment gateways).
• Identification Information: (For legal compliance, especially related to guest registration in Colombia) ID number, passport details, birth date, and Registro Civil for minors as required by Law 2068 Art 33.
• Communication Data: Records of your inquiries, feedback, and other communications with us.
• Website Usage Data: Information about how you use our website, such as IP address, browser type, pages viewed, and access times. This is collected through cookies and similar technologies (see Section 5).

3. How We Collect Your Information: We collect information directly from you when you:

• Make a booking through our website or third-party platforms.
• Contact us via email, phone, or online forms.
• Register as a guest at one of our properties.
• Subscribe to our newsletters or marketing communications.
• Participate in surveys or provide feedback.
• We may also receive information about you from third-party booking platforms (e.g., Airbnb, Booking.com) when you make a reservation through them.

4. How We Use Your Information: We use your personal information for the following purposes:

• To Provide and Manage Services: To process your bookings, manage your stays, and provide customer support.
• For Communication: To send booking confirmations, updates, essential service messages, and respond to your inquiries.
• Legal and Regulatory Compliance: To fulfill our legal obligations, including guest registration requirements (e.g., Law 2068, Art 33 for minors), tax obligations, and other regulatory demands.
• Security: To ensure the safety and security of our guests, properties, and staff.
• Service Improvement: To analyze website usage and guest feedback to improve our services and website functionality.
• Marketing (with consent): To send you promotional offers, newsletters, and information about our services that may be of interest to you, where you have given us your explicit consent.

5. Cookies and Similar Technologies:

Our website may use "cookies" and similar technologies to enhance your experience. Cookies are small text files placed on your device. We use them to:

• Remember your preferences.
• Analyze website traffic.
• Improve website performance. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
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6. Disclosure of Your Information We may share your personal information with: Property Owners: Relevant booking details are shared with the owners of the property you will be staying in for check-in and management purposes. Service Providers: Third-party companies that perform services on our behalf, such as payment processing, property management software, maintenance, and IT support. These providers are obligated to protect your information and only use it for the purposes for which we disclose it to them. Legal Authorities: When required by law, court order, or to cooperate with legal investigations, such as those related to the prevention of ESCNNA (Commercial Sexual Exploitation of Children and Adolescents), in compliance with Laws 1336 and 1329 of 2009. Third-Party Booking Platforms: Information may be shared to facilitate bookings made through their platforms. In Case of Business Transfer: If La Martinera Rent Home is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will never sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

7. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

8. Your Rights Regarding Your Personal Information Under Colombian law (Law 1581 of 2012), you have the following rights regarding your personal data: Right to Access: You have the right to obtain confirmation about whether La Martinera Rent Home is processing your personal data, to access your data, and to know what data we hold about you. Right to Update/Rectify: You have the right to request the correction of inaccurate or incomplete personal data. Right to Delete: You have the right to request the deletion of your personal data, especially if it is no longer necessary for the purposes for which it was collected. Right to Revoke Consent: You have the right to revoke your consent for the processing of your personal data at any time, provided there is no legal or contractual obligation that requires us to continue processing it. Right to Object: You have the right to object to the processing of your personal data for specific purposes. Right to Lodge a Complaint: You can file a complaint with the Superintendence of Industry and Commerce (SIC) if you believe your data protection rights have been violated. To exercise any of these rights, please contact us using the details provided below.

9. Data Retention We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Children's Privacy (ESCNNA Policy) La Martinera Rent Home strictly adheres to Colombian laws regarding the protection of minors. We have a zero-tolerance policy against the Commercial Sexual Exploitation of Children and Adolescents (ESCNNA) and are committed to its prevention and denouncement (Laws 1336 and 1329 of 2009). We do not knowingly collect personal information from children under 18 for marketing purposes without parental consent.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

La Martinera Rent Home

Carrera 30 #31-26, Guatape, Ant

reservas@lamartinera.co

Tel: 3002088642